Privacy Policy

Ion Group HK Limited (ION Group) is committed to protecting your personal data and privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong. 

This privacy policy is designed to help you understand why and how we collect, use and disclose your personal data and to whom data access or “opt-out” requests can be addressed. 

By using our Service, you consent to your personal data being collected, stored, used and disclosed as set out in this privacy policy.  Ion reserves the right to amend this Policy without notice at any time.

This Policy also applies to all our employees and contractors.

What personal data we collect

We may collect personal data from you when you:

• Visit our website
• Submit an inquiry or request
• Apply for or purchase insurance products
• Participate in surveys, promotions, or events
• Communicate with us via email, phone, or other channels

Types of personal data collected may include:

• Name, contact details, and identification information
• Insurance policy details
• Financial and payment information
• Health or medical information (where relevant)
• Website usage data via cookies and analytics tools

The purpose for collecting your personal data and how we use it

Your personal data may be used for the following purposes:

• Processing insurance applications and claims
• Providing customer support and services
• Conducting identity verification and risk assessment
• Complying with legal and regulatory obligations
• Marketing and promotional communications (with your consent)
• Internal auditing, analytics, and business operations

Disclosure of Personal Data

We may share your personal data with:

• Insurance partners, underwriters, and reinsurers
• Regulatory authorities and law enforcement agencies
• Professional advisors and service providers (e.g., IT, legal, accounting)
• Other parties with your express consent or as required by law

We will not otherwise disclose your personal information other than as set out in the privacy policy or when required or permitted by law.

Nothing in this Privacy Policy prevents us from using and disclosing to others de-personalised aggregated data.

Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse.  However, no data transmission over the internet can be guaranteed to be 100% secure.

Retention of Personal Data

We may retain your personal data for as long as it is necessary to fulfil the purposes for which they were collected, or as required or permitted by applicable laws.

We will cease to retain your personal data or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data were collected and are no longer necessary for legal or business purposes.

Data access and correction

You have the right to:

• Access your personal data held by us
• Request correction of inaccurate or incomplete data
• Withdraw consent for direct marketing

Requests should be submitted in writing to our Data Protection Officer at:

Email: [finance@ionasiagroup.com]

Address:        ION Group HK Limited

Unit 26, 43/F., AIA Tower,

183 Electric Road, North Point,

Hong Kong

 
Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the effective date.